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Closing of Madison Fur Shop causes customer frustrations

Published On: Dec 24 2013 04:07:23 PM CST   Updated On: Nov 21 2013 07:52:12 AM CST
MADISON, Wis. -

Madison’s last fur shop is calling it quits after 90 years. Savidusky's Fur Shop has been around since 1924, selling new furs and other items on consignment.

Now the owners are closing shop and friends in Indiana are taking over, but it has left some Madison customers frustrated.

Sisters Diane Romary and Barbara Infield are longtime Madison residents, who say Savidusky's closing has led to a stressful few weeks. They called News 3 Call For Action.

"They have this fabulous reputation and they are respected, so this is just disappointing,” Romary said.

The sisters have three coats on consignment which were shipped to the company Day Furs in Carmel, Indiana. They are frustrated because they say they've gotten no answers, and don't know how to get their furs back.

"No satisfaction, many phone calls, going there in person didn't get me anything," Romary said.

“I feel like we have been given the run around. They aren't willing to work with us," Infield said.

Longtime Madison business man Michael Savidusky said due to the closing, some coats were moved to a temporary location on N. Sherman Ave. and then to the Indiana store.

When asked if they are in the minority of people having issues, Savidusky said, "Yes, very much so."

Savidusky blames the mix-up on a problem with their phones.

"That is a part of the whole process is making sure everything ends with our costumers being taken care of, and we want our customers to remember us for being a good service to the community," Savidusky said.

Meanwhile, the sisters hope for a happy ending too.

"It just seems that everyone should have been notified first, and all our furs will be handled by this firm in Indiana," Romary said.

"We are not perfect and when things go wrong and they seem to go wrong in series and the sisters have been one of those things. It's been one thing after another, and we will get it straightened out. We will make them happy," Savidusky said.

Savidusky said they should be open until the end of February in its temporary location on the east side making sure anyone who wants their coat back from consignment can get it.

The sisters said they hope this exposure will help them get a resolution, and they're willing to work with the company to make sure they get their coats back.

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