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911 dispatcher tells rape victim to 'quit crying'

Published On: Aug 06 2014 06:42:57 AM CDT   Updated On: Jun 13 2014 03:21:13 PM CDT
Police lights file

A 911 dispatcher is under fire after she told a sobbing rape victim to 'quit crying' during an emergency call.

The 20-year-old woman called 911 around 4 a.m. and said that she was staying with a friend at a house just off the Ohio State University campus. According to WSYX, the victim said she was woken up by a stranger holding a gun to her head and forcing her to perform sex acts on him.

The crying woman told the dispatcher the man broke into the house full of sorority girls and left after assaulting her and stealing items from the home. But she said she didn’t know her friend’s address, and asked if the dispatcher could locate where her phone was.

"No. We can’t. That’s why I need to know where you are," the dispatcher could be heard saying on the call.

The woman then provided a description of the attacker, to which the dispatcher responded, "Ma'am, you’re going to have to quit crying so I can get the information from you."

Later, the dispatcher said, "They're not going to be able to find him with the information you've given."

Upset, the woman replied, "Don't you understand how horrified I am? ... I don't know what you deal with every day, but the kind of sympathy you have is zero."

Police did end up catching and charging 30-year-old Michael Callaghan with rape and burglary in connection with the attack. A 911 supervisor told WSYX that the dispatcher could have been more empathetic, but the operator's main objective is to get information from the victim.

Listen to the call here.

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