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Call For Action helps woman with customer service issue

By Adam Schrager, aschrager@wisctv.com
Published On: Apr 22 2014 06:16:53 PM CDT
Updated On: Apr 23 2014 11:32:04 AM CDT

Teresa Swick works in customer service, which is why it was so infuriating to her to get the run-around while trying to fix her new washing machine.

MADISON, Wis. -

Teresa Swick works in customer service, which is why it was so infuriating to her to get the run-around while trying to fix her new washing machine.

"It was a nightmare," she said. "Two months I fought this. I missed ball games of my grandsons. I missed work."

She contacted Call For Action after her efforts to get in contact with the manufacturer of the machine, Samsung, and the retailer who sold it to her, The Brothers Main in Janesville, led nowhere.

"Finally, after calling Call For Action, within that same 24-hour period, I had the (Brothers Main) owner calling me and saying, ‘I'm going to have a check in the mail,’" she said. "I'm like, 'Are you kidding? This is amazing.'"

Within a few days, Swick received a check for $664.61, and the retailer picked up the top-loader at her house. She said she will talk up Call For Action in the future.

"Don't hesitate to try to get some resolution first, but there are just some times you're not going to be able to get any satisfaction from who you're initially dealing with," she said. "Call For Action knew how to approach the situation. They were very professional, extremely fast and I felt like I'd been vindicated."

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