57° F
Mostly Cloudy
Mostly Cloudy

Anchor Bank 'malfunction' sends wrong mortgage statements to customers

By Adam Schrager,
Published On: Mar 06 2014 12:04:24 PM CST
Updated On: Mar 06 2014 08:26:38 PM CST

Anchor Bank is offering free fraud protection to approximately 175 people after sending part of their mortgage statements to other customers.


Anchor Bank is offering free fraud protection to approximately 175 people after sending part of their mortgage statements to other customers.

Joe Martin, a railroad engineer in Janesville, received page two of his March statement and page one of a Madison couple's statement.

"My major concern is if I have someone else's page one, who has mine?" Martin said. "I really don't know the full ramifications of this. How does anybody know?"

The bank said the errors include loan numbers, the loan's balance and payment information. However, a spokeswoman said they did not including checking or savings account information or Social Security numbers. Still, she said the company would offer one year of fraud protection to those impacted.

"I want to make it clear, we apologize for the inconvenience that (the customers) have experienced," said Anchor Bank spokeswoman Jennifer Ranville. "The most important thing we want (customers) to know is we are taking aggressive measures to protect their information. Their accounts are safe and it won't happen again."

Ranville said a mailroom mechanical malfunction was to blame for the problem. She said the company identified the problem just after the statements went out and that customers had been contacted about it.

However, Martin said he is still waiting for a phone call back from the bank after trying to reach multiple people last week. He normally shreds all personal information and is hoping the homeowner who received the page one of his March statement will do the same to help prevent any form of identity theft.

"When you think about it, if your identity is stolen, what can these other people do with it," he said. "It's just not a good thing."

Any Anchor Bank customer who remains concerned about the mailing can call 1-800-252-6246.

  • businesswoman working on computer in office

    iStock / shironosov

    Best ways to start every work day

    Morning routines are crucial for work day success, according to some career experts. Take a look at the most important things you should do at the start of every work day.

  • Lindsay Lohan in court new

    David McNew/Reuters

    Worst celebrity drivers

    NBA star Dwight Howard's Florida driver's license has been suspended after he failed to pay a ticket for running a red light, Reuters reported. In turns out Howard was ticketed an astonishing 10 times for running red lights in the Orlando area, and received four speeding tickets, 12 citations for failing to pay highway tolls and one citation for failing to change his address on his driver's license. Take a look at the worst celebrity drivers.

  • California fires night firefighters

    Noah Berger/Reuters

    Wildfires rage out of control in California

    Hundreds of homes have been destroyed by wildfires raging out of control in drought-stricken California. Thousands more are threatened.


    Events calendar

    Looking for something to do? Visit Channel 3000's events section featuring dining, food, music and family-friendly events throughout Madison and the surrounding area.

  • Get your weather app and WISC-TV3 deliver local forecasts, live radar, school closings and alerts for Madison and South Central Wisconsin to iOS or Android devices.

  • Learn more about WISC-TV

    Meet the News 3 staff, learn about our newscasts, search our job postings and find out how to contact us.